When are WRT bills sent out?
WRT Billing statements are usually mailed within the first five working days of each month.
When is my payment due?
Payments are due the 20th of the month and become delinquent by the first week of the following month.
Can I pay my WRT bill in person?
Yes. In addition to mailing in your payment, you can pay by cash, check or credit or debit card in WRT’s offices in Hazen, Beulah, or Mobridge. Payments can also be dropped off in the payment slots at all three offices after hours. Drop off locations are also located at Krause’s Super Valu in Hazen, Bronson’s Super Valu in Beulah, and the Corner Express in Center.
What are my other options for paying my bill?
To help make paying your WRT bill easier and more convenient, WRT offers several free options for paying your bill:
- Pay Online – With Smarthub, WRT’s online billing system, customers with a valid e-mail address can pay online with a credit or debit card. You’ll have the option to go completely paperless and be notified of your bill via e-mail, or keep receiving your paper bill in the mail. Click here to learn more about or sign up for Smarthub.
- Pay by Bank Deduct – You’ll still be able to receive and review your paper bill, but WRT will deduct the amount of your bill each month from your bank checking account.
- Pay by Credit or Debit Card – WRT can automatically charge your credit or debit card each month (you’ll still receive your paper bill), or if you’d like to pay by card at your convenience, simply call WRT when you get your bill and we’ll take down your card information and process your payment.Call WRT at 748-2211 for more details or to sign up for any of these free billing options!
Why does my first bill amount seem larger than normal?
Your first bill may be larger than normal because WRT bills one month in advance (except for Long Distance charges). When you start your new services, charges will appear from the date you started service through the end of the next month’s billing cycle. For example, if you start a new service on July 12, you will see charges on your first bill from July 12 through August 31. Charges and fees will be prorated to reflect the partial month. Your bill shows these dates of service in the “Effective Date” column.
What do the taxes and charges on my phone bill mean?
- 911 Surcharge: A local government-mandated charge to fund emergency 911 services.
- Federal Access Charge: A flat monthly charge, established by the Federal Communications Commission (FCC).
- Telecom Relay Service Fund: A state charge used to fund relay centers and special equipment to assist the hearing and speech impaired.
- Federal Universal Service Line Charge: A flat monthly charge, established by the FCC, assessed to bring affordable phone service to all Americans, regardless of where they live.
- Federal, State, and Local Taxes: These charges are imposed according to government guidelines and passed on the the appropriate agencies.
Who do I contact if I have more questions on my bill?
Just call WRT at 748-2211. A customer service representative will be happy to answer all your questions.
