24/7 Help at the Push of a Button
Personal Emergency Response Systems from WRT – Only $29.95 per month!
Get 24-hour-a-day, 7-day-a-week assistance at the push of a button with your WRT landline phone and WRT’s Personal Emergency Response System (PERS). Here are your five steps to personal safety:
- Call WRT at 701-748-2211 to get your PERS unit and transmitter button
- Pay one-time $75 activation fee (no equipment fees)
- Complete your contact list – i.e. neighbors and family
- Pick self-install or optional $75 WRT install fee*
- Test unit and begin the $29.95 monthly fee
WRT’s Personal Emergency Response System includes the following features:
- TWO-WAY “TALKING” TRANSMITTER – help is right there with you, as the two-way “talking” transmitter allows you to speak to the response center as well as listen to them. Just push the blue button to place the “call” for assistance. You can interchange the transmitter to wear as a pendant around your neck, as a belt clip or on your wrist like a watch. The transmitter is water resistant so you can wear it at all times – even in the shower. Additional pendants available to purchase if wanted for your spouse, etc.
- BASE UNIT – this small, sleek looking unit features easy setup and installation.* Simply plug the base unit to your phone jack and a nearby electrical outlet. Rechargeable back-up batteries included for added security during a power outage. The base unit also recharges the transmitter batteries when needed. (*WRT can install the unit for optional $75 fee – within WRT’s service area only.)
- TESTING – press and hold the blue button on the two-way “talking” transmitter. You will hear a series of alarms as the call is placed. You can cancel the test call by pushing & holding the small gray button on the back side or wait until the response center answers. Once you have contacted the response center, test the range of the transmitter from different locations in your home as well as your garage, yard, etc. Range may vary due to location, home construction, etc. Test the transmitter weekly or more often if you wish for added comfort level, safety and peace of mind. It also has back-up battery for approximately 24 hours in case of power outage, as well as low-battery indicators.
- ASSISTANCE – customize your responders list to meet your needs. When you sign up for WRT’s PERS service you will be asked to provide a contact list of responders (friends, family, neighbors, etc.). If you are in need of assistance, simply push & hold the blue button on your transmitter for the response center. You can instruct them to call someone on your contact list (friend, neighbor, etc.) or dispatch emergency services.
- FRIENDLY – the best part of WRT’s PERS service is the friendly answering staff with over 20 years of experience. Never hesitate pushing the button as they are always available to answer your call and will contact your family, friends, neighbors… or if needed, contact rescue personnel. You can even contact the response center & coordinate taking your unit with you to use when staying with family for a few weeks, wintering down south, etc.
- Call WRT at 701-748-2211 to get your PERS Unit with Transmitter. You will need to provide a list of responders (family, friends, etc.) and their telephone and cellular numbers.
- Place PERS Base Unit in a central location that is easily accessible and frequently used… nightstand, by favorite recliner, etc.
- Connect the white line cord from the phone jack on the wall to the PERS unit jack marked “LINE IN” on the back side of the PERS base unit. Make sure bu on is set to “Normal Operation/Emergency Call Mode.” * If connecting a telephone to the PERS base unit, plug phone cord into the jack on the unit marked “To House Phone.”
- Connect the PERS unit’s black power cord to the “DC 7.5V” round jack on the right. The power cord has a special plug & turn connection to prevent it from coming loose. Once connected to the base, plug the power adaptor into an electrical outlet.
- Place the four green AA rechargeable batteries into the back of the unit and switch the POWER bu on to “ON” on the bottom of the unit.
- Once installation is done, turn the PERS base unit over & place on nightstand, side table, etc. – facing up. The unit also comes with two smaller rechargeable batteries for the transmitter. Place one battery in the “Pendant Battery Charger” on the front of the base unit. Place the additional battery in the transmitter by unscrewing the cap marked “Battery.” Replace cap and twist until tight to ensure device remains water resistant. You can connect the transmitter button to the neck pendant, belt clip or wristlet option included in the box. It should be worn at all times.
- Press down & hold the blue button on the transmitter to test the PERS Unit. You should see a red light flash and hear a series of loud alarms. This is a two-way voice or “talking” transmitter so you will talk into the transmitter and also hear the response center through the transmitter.
- Wait for the 24 Hour Monitoring Center person to answer your Test Alarm / Call and verify that you are only testing the base unit. Inform the Monitoring Center that you will also be testing the range of the transmitter.
- The response center will stay on the line and talk to you as you test the transmitter from other locations in or around your home such as the bathroom, stairway, garage, backyard, mailbox, etc. You can either push the gray hang up button on the back of the transmitter or they will automatically hang up when you are done.
- You are encouraged to test the PERS system weekly or as frequently as desired to ensure your added comfort level, safety and peace of mind.
- Who is WRT?
WRT is a member-owned cooperative serving 25 communities in North Dakota and South Dakota. We have been proudly serving you – our customers, our members, our neighbors – since 1952. WRT services have evolved with the needs of our customers. They include: digital quality voice/landline telephone service, high speed internet service and Verizon Wireless cellular service. In the fall of 2012, WRT began offering PERS service, as well as Security Services for homes and small businesses.
- What is PERS – a.k.a. Personal Emergency Response System?
It is a 24 hour monitoring service for personal assistance. It allows customers to live in the comfort of their home, while still having some assistance available if needed. The system includes a base unit and a two-way “talking” transmitter to be worn by the customer. Your transmitter can be worn as a pendant, belt clip or wrist watch, all three options come with the unit. Customers simply press and hold the blue transmitter button to call for assistance. With the two-way “talking” transmitter, you will be able to speak to the response center from anywhere within range, as well as listen to the response center.
- What does PERS cost?
$75 one-time activation fee and $29.95 per month fee for 24/7 monitoring. There is an OPTIONAL $75 WRT Install fee – for installation within WRT’s Service Area ONLY! Your monthly service will be prorated 2 days after PERS unit is sent out. Monthly fee will appear on the WRT billing statement.
- How long is the contract?
WRT has a short-term 6 month contract in comparison to other providers. After the first 6 months, the contract is renewed automatically each month.
- Is PERS available in WRT’s Service Area Only?
The PERS sign-up must involve a WRT MEMBER and landline phone service. WRT members can receive PERS service and can also pay for PERS service for non-members. (Example: WRT member in Hazen pays for PERS unit for aging parent in Minot) A non-member can also pay for service for a WRT member. (Example: Son in Ohio pays for PERS unit for parents/WRT members in Hazen) A fictitious billing number would be set up for the non-member.
- Do I need to have a landline?
YES, you must have a landline phone in order for the service to work. The equipment will NOT work with a cell phone or VOIP service.
- How hard is it to install?
The PERS communicator unit is very similar in size & set-up to an answering machine. The PERS unit must be plugged into a power outlet and the line cord must be plugged into a phone jack. WRT also has an easy installation sheet to assist you.
- What if I only have one phone jack? Or want to put it where a phone jack is already being used?
The PERS unit can share the jack with the telephone. You MUST plug the PERS unit into the phone jack located on the wall. Your telephone can then be plugged into the PERS unit in the special jack marked “PHONE IN” on the back of the unit. The PERS unit must be plugging directly into the jack and cannot be connected through an answering machine or other device.
- What does the PERS Equipment cost?
There is no additional charge for basic equipment – which includes the PERS base unit & a two-way “talking” transmitter. If the service is cancelled, the equipment must be returned in good working condition. A $185 equipment fee will be charged to the customer at time of cancellation. Once the equipment is returned, the $185 fee will be credited, provided it is returned in good working condition.
- What if I want a transmitter button for myself and an additional transmitter button (watch or pendant) for my spouse?
Additional transmitter buttons may be purchased for $97.00 each and used with the same base unit.
- Can I wear the two-way “talking” transmitter in the shower?
YES – the transmitter is water resistant and should be worn at all times in case of an emergency situation.
- Do I have to return the equipment?
Customers MUST RETURN the equipment (base unit & transmitter) in good working condition or will be charged the $185 equipment fee.
- What else do I need?
You must have working landline telephone service. If your number is disconnected, the service will not work. You must have electricity and the unit must be plugged into the power outlet. The base unit has a battery backup that will last approximately 24 hours, pending the condition of the battery. The PERS unit comes with batteries for the base unit, as well as two rechargeable batteries for the transmitter. The base unit includes a place to store and recharge the extra transmitter battery.
- How does it work?
The customer calls for assistance by pressing and holding down the blue transmitter button. The transmitter has light indication & will beep if pressed. The unit will activate and place the call to the response center. It will generate a series of very distinct alarms.
The call to the response center is sent immediately. The alarm will ring several times before you hear the voice of real person answering at the response center. This slight delay allows you time to cancel the alarm if you are testing or push the button accidentally.
The monitoring response center will ask if you are okay; their voice will be transmitted through the speaker of the two-way “talking” transmitter.
You can respond by talking into the two-way “talking” transmitter. You do not need to hold the transmitter up to your mouth; it will pick up your voice. You do not need to pick up the telephone receiver or push any additional buttons
If you need further assistance, the monitoring center will notify your contact list accordingly, if needed.
With the two-way “talking” transmitter, you will be able to speak to the response center from anywhere within range. The transmitter itself is a bit larger to wear but necessary to enable you to speak into it and the response center to hear you.
- How do I know if the PERS system is working?
Customers are encouraged to test the PERS unit thoroughly once they connect it. This includes testing by pressing and holding the blue button on the two-way “talking” transmitter.
Customers should test the range of the transmitter to ensure it will work from different areas in their home, yard, etc. For a complete test of the system, stay on the line until the monitoring center answers and advise the dispatcher that you are testing the unit. The monitoring response center will stay on the line as you walk around your home/yard to check if they can clearly hear you.
- What is the range of the PERS transmitter?
The range may vary depending on the location of the base unit, obstacles, building materials (such as metal siding, etc) and other factors. It is important to test by pushing the transmitter button from a variety of locations.
- Who do they call first?
Each customer can designate their Emergency Contacts/Responders that best suit their needs. Some customers may want the monitoring center to only contact family or neighbors; others may want the center to contact one responder and then emergency assistance.
- Who should you list as responders?
It is important that your contact list include at least one responder who is nearby and has, or knows how, to gain access to your home. The customer can provide up to three (3) contact numbers for each responder. Customers have the option to include emergency services on their list of Emergency Contacts/Responders.
Customer Tip: Make extra house keys for your responders and be sure to test that the key works beforehand. Consider how someone would be able to get into your home, bathroom, garage, etc. to assist you if needed.
- What if nobody on my contact list answers?
If the monitoring center is unable to reach any of the responders on your list they may contact emergency services, pending the situation.
- What if an ambulance is called – who pays for it?
If an emergency service such as the ambulance is dispatched, any and all fees associated are at the customer’s expense.
Customer Tip: You may want to check with your insurance provider or policy to see if there is any ambulance coverage.
- What if my contact people change?
The customer may contact WRT at any time to change or update their list of Emergency Contacts/Responders. The information will be sent to the monitoring center and will become effective upon receipt.
- What if I move or visit someone for a few weeks – can I take it with me?
The PERS unit/transmitter and monitoring service can be moved to a different location – either permanently or temporarily. The customer is responsible for calling the Response Center and giving them the landline number and location of where they are staying. They are also responsible for calling the Response Center back when they return to their home and MUST do so to ensure proper service. The Response Center Number is 1-800-858-7811. There is no limit on how often or how many times the move requests can be made. It is the sole responsibility of the PERS user to notify the Response Center of any changes.
- What if something happens and we need to cancel?
If you need to cancel service, contact WRT immediately. You must unplug the unit and return the PERS system and transmitter to WRT in good working condition. You will be charged the equipment cost of $185 upon cancellation. This amount will be credited once equipment has been fully returned to WRT and inspected.
- What if the power goes out?
The unit has a battery backup that will last approximately 24 hours, pending the battery life. The unit features a low battery indicator. Should you need a new battery, please contact WRT so we can provide a new battery for the unit at no additional cost to the customer.
- What if my transmitter battery is low?
The PERS unit comes with two rechargeable transmitter batteries. There is a spot on the front of the base unit for recharging the batteries. It is important to tightly secure the battery cover on the transmitter unit to keep water/moisture from contacting the battery.
- What if my phone is disconnected?
The PERS system will not work if the phone system has been disconnected &/or there is no dial-tone.
- Do I earn capital credits on PERS?
WRT members will earn capital credits. If a WRT member is paying for the PERS service for themselves or a non-member they will earn capital credits.
- What experience does WRT have with Security?
It has been WRT’s privilege to serve our customers for over 60 years. While WRT is new to the security business, we are not new to meeting our customers’ needs and striving to provide reliable, dependable services.
WRT partnered with WH Response & WH Security, based out of Rockford, MN. They who are owned by Wright-Hennepin County Cooperative Electric Association (WHCEA) – a company incorporated in 1937 and comprised of 28 local cooperatives.
WRT utilizes the 24-Hour Monitoring Station known as WH Response. They are based out of Minnesota and have area employees that provide service nation-wide. They truly understand our Midwest way of life and are familiar with our climate, heritage and culture.
- What if I have any additional questions?
At WRT, we have been proudly serving you since 1952. It is our privilege to assist our customers, our members, our neighbors. If you have any additional questions please contact us at the following:
– WRT Hazen Office – 101 Main St. W, Hazen ND 58545 / phone 748-2211
– WRT Beulah Office – 114 1st Av NW, Beulah ND 58523 / phone 873-2800
– WRT Mobridge Office – 114 4th St W, Mobridge SD 57601 / phone 845-3100
– Email: WRT@westriv.com